Outreach Specialist, CACP (Remote)

Job description

The Outreach Specialist-CACP is responsible for conducting outbound and inbound calls to engage patients in scheduling Advanced Care Planning (“ACP”) appointments. Primary Duties: - Conducts outbound and inbound calls to educate patients about Advanced Care Planning ultimately scheduling an appointment. - Overcome Patient concerns and objections by clearly articulating the importance of Advanced Care Planning and how it benefits their healthcare journey. - Respond to multimodal and outgoing calls, texts, and emails by providing direction to Patients’ questions and/or concerns. - Maintain HIPAA compliance and achieve key performance metrics including call volume, conversion rates, and quality standards. - Other duties as assigned Minimum Qualifications: High School Diploma: 2 yrs. experience in healthcare. 1 yr. experience telephonic patient outreach, customer service, or sales. Regular and predictable attendance: Must be able to work flexible shifts within the business hours of 8 AM – 8 PM EST, Monday through Saturday. Excellent communication skills including active listening. Ability to engage with an older demographic compassionately and effectively. Proficient computer skills wi...