Senior Manager, Customer Experience Partner Success

Job description

About the Team Our team manages and operates DoorDash's large and growing global network of support centers, with the ultimate goal of delivering an outstanding customer experience as reliably as possible…at scale. About the Role: DoorDash is looking for a Senior Manager, Customer Experience Partner Success to manage the support experience of our international last-mile logistics platform. This person will enhance the quality of the customer support experience by partnering with support partners (BPOs) to ensure their quality meets DoorDash expectations, including SLA, Customer Satisfaction scores, and other support metrics. You will report to DoorDash's Senior Manager, Customer Experience Partner Success. While we would strongly prefer that you be based in one of DoorDash's core offices, we are open to remote candidates with the right fit. You’re excited about this opportunity because you will… Quickly and effectively break down complex performance deficits (metrics misses) to identify the root causes and chart a strategic plan for their team proactively identifying risk and building problem-solving strategies Execute quality monitoring programs that result in measurable behaviora...