Specimen Resolution Assistant - Quality Control

Job description

Specimen Resolution Assistant I Job Summary: Medical Diagnostic Laboratories(MDL), a member of Genesis Biotechnology Group, is a CLIA certified clinical laboratory with multiple state licensing, specializing in state of the art, automated DNA based molecular analysis of a variety of chronic and infectious illnesses. MDL specializes and performs Polymerase Chain Reaction (PCR) with a larger menu of testing available in the field of infectious disease. Our main theme of research is in the field of Gynecology, Infectious Diseases, Infectious Arthritis, Tick-borne Diseases, Mycology, and Chronic Fatigue Syndrome (CFS). The Specimen Resolution Assistant will assist in the resolution of all specimen discrepancies received by the Quality Control department. Essential Functions: - Contact physicians, sales staff, and clinical laboratory via fax or phone call to clarify any missing or discrepant information. - Fax, log and monitor all discrepancy notices. - Handle incoming and outgoing phone calls with clients. - Process test additions and cancellation requests. - Coordinate the shipping of specimens per the physician’s request. Additional Responsibilities: Job Qualifications: General Knowl...