Operations Support Representative

Job description

Position Title: Operations Support Representative Business Unit: Operations Support: Reports To: Operations Support Manager Location: U.S. FLSA Class: Non-Exempt, Full-time Revision Date: April 2021: Summary: Provide customer service support for client accounts, process incoming mail and accounts to verify that they are workable, document changes. Maintain house collection desks and FACS web emails. Administrative tasks may include data entry, mailings and filing Essential Functions: - Sort incoming mail by payments received and correspondence - Process outgoing mail - Process mail return modules and mail forwards - Review and send outgoing consumer emails - Route incoming consumer emails to the proper departments - Work and maintain house routes - Review and report out internal exception reporting - Help manage other tasks related to the Control Environment - Maintain production average as directed by supervisor or manager - Keep up-to-date knowledge, understanding, and compliance with governmental laws and regulations, with functional area, and with Company policies and procedures - Maintain regular attendance and timeliness which are required due to the production-based nature o...