Contact Centre Agent - Aftermarket Sales

Job description

Consumer Care/Customer Care Permanent: Job Description: Location: Luton, LU4 9QQ; a hybrid working scheme is available after successful passing of the probationary period. Salary: £24,570 gross p. a. (based on 37.5 hours per week) + monthly commission Contract: Permanent: Opening hours Contact Centre: Our core hours are Monday to Friday, 8 am to 6.15 pm and Saturdays 9 am to 1 pm. We have some full-time roles available, although we are willing to consider part-time shifts on a job share basis consisting of reduced hours or days. However, it is desirable that the shift pattern will include working a Monday and/or Friday and 1 in 3 Saturdays. What you'll do: Handle inbound/outbound sales and customer service enquires for consumers in need of support or repair, adapting your approach to varying consumer needs Utilize the available products and services to find a solution for the consumer that best fits their needs Accurately record consumer data, ensuring compliance when selling regulated services such as insurance products and to ensure field teams can deliver service excellence Work as a part of a team to deliver an exceptional service and achieve key performance targets Seek out op...