Front of House Manager - Elephant & Castle

Job description

Purpose of the Role Elephant Park is a vibrant, award-winning mixed-use regeneration development in the heart of Elephant & Castle, London, featuring a major new central park, high-quality homes, and innovative retail, dining, and community spaces. Managed by Savills on behalf of the client, the portfolio includes key sites: Park & Sayer, Trafalgar Place, West Grove, and South Gardens, with a focus on exceptional resident experience, operational excellence, health & safety, and seamless multi-site service. We are seeking a dynamic and experienced FOH Manager to provide clear leadership, coaching, performance management, and strategic oversight of all Concierge and Senior Concierge staff. Working collaboratively with the FOH Account Manager and Building Management, the role ensures smooth day‑to‑day operations, high-quality presentation across all FOH spaces, compliance with health & safety requirements, and continual service improvement. As a key ambassador for Savills and the development, you will build strong stakeholder relationships and lead by example with a professional, positive approach. Flexibility is required, including one weekend day every two weeks and shift coverage a...