Operations Senior Specialist III - Customer Research

Job description

Join our Mortgage Production & Servicing team as an Operations Senior Specialist III—Document Execution, delivering critical support to Home Lending and the Consumer and Community Bank. In this role, you’ll research and release title liens by reviewing Chase systems and online resources to confirm authorization and prepare compliant lien release documents. You’ll partner across lines of business and communicate with third parties to resolve lien release requests and meet service-level timelines. If you’re detail-oriented, thrive in a fast-paced environment, and bring strong customer communication skills, this is a great opportunity to grow your mortgage operations expertise. As an Operations Senior Specialist III- Document Execution in Mortgage Production and Servicing you will be responsible for delivering top notch support that is vital to Home Lending and the Consumer and Community Bank. Your space will be around researching and releasing title liens. You will be responsible for researching Chase systems and online resources to determine authority to release title liens as well as creating the release document in adherence with State and County guidelines. You will be responsibl...