GenAI Tools Support Engineer
Cadence · San Jose, California, US
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology.
Job description
At Cadence, we hire and develop leaders and innovators who want to make an impact on the world of technology. Role Summary: The L2 GenAI Tools Support Engineer provides advanced operational, technical, and user support for enterprise GenAI productivity and “vibe coding” platforms, including Claude Code / Claude Cowork, GitHub Copilot, Cursor , and Microsoft 365 Copilot . This role acts as the second line of defense between L1 service desk and L3 platform/vendor teams, ensuring reliable tool availability, secure configuration, effective adoption, and fast resolution of user issues. The role combines hands‑on troubleshooting, basic administration, security coordination, and enablement , supporting thousands of developers and knowledge workers across multiple business units. Key Responsibilities: 1. L2 Support & Troubleshooting Act as Level‑2 escalation point for GenAI tool issues not resolved by L1. Diagnose and resolve: IDE/CLI integration issues (VS Code, JetBrains, Vim, Visual Studio) Authentication, tenant, and license‑related failures: Context/indexing, code suggestion quality, and prompt execution issues Perform root‑cause analysis (RCA) and document fixes and workarounds. 2. T...