Customer Success Manager- ISO

Job description

Job Description Summary As a Customer Success Manager Leader (CSM) at GE Vernova, you will play a critical role in developing the strategy for CS for our top ISO customers. You will be responsible for developing a deep understanding of our products and the customer’s business and technical environment, enabling you to guide clients in achieving maximum value from our solutions. You’ll bring strong customer empathy, a passion for client success, and a focus on ensuring successful customer outcomes—delivering measurable value that aligns with our customers’ operational goals and strategic priorities. Job Description: Preferred locations for Remote: Ohio, Pennsylvania, Massachusetts, and New York Qualifications: Requirements: 25% – 35%% onsite time with customers - CX strategy - Work with the VP of Customer Success in developing the complete CX strategy for our Markets customers and lead execution of this strategy with our top ISOs. - Customer Advocacy & Relationship Management - Serve as the primary technical relationship owner post-deployment, ensuring ongoing alignment with the customer’s business objectives. - Act as the first point of escalation for customer issues, coordinating...