Help Desk Coordinator

Job description

Join BioMed Realty as a Help Desk Coordinator and become a key player in supporting the technology that powers our mission. In this dynamic role, you’ll provide friendly, hands-on support to team members across the company—whether in person, over the phone, or via email—helping them resolve software and hardware issues quickly and confidently. You'll also take the lead in maintaining and optimizing our IT systems by installing, upgrading, configuring, and troubleshooting workstations, AV equipment, servers, and networks across multiple locations. If you’re a proactive problem-solver who enjoys making tech work seamlessly for others, we’d love to hear from you! Key Duties and Responsibilities: - Configure, maintain and implement desktops, laptops, mobile devices and network systems. - Perform desktop, system and network troubleshooting and installations. - Respond to phone, email and personnel requests for technical support. - Document, track and monitor problems to ensure a timely resolution. - Create and maintain users in third party applications. - Provide end user support and training. - Setup and assist in meetings across all departments. - Available for 24x7 support as part of...