Senior Client Account Manager

Job description

Position Summary The Senior Client Account Manager serves as the primary point of contact for assigned JAN-PRO larger and more complex clients while maintaining full ownership of the invoicing lifecycle from start to finish. The Senior Client Account Manager will also coordinate Client Account Manager’s workload as well as handle escalations. This role blends proactive account management with strong billing, accounts receivable, and data validation expertise . The ideal candidate is highly organized, customer-focused, and detail-oriented, with the ability to manage relationships, resolve issues quickly, and ensure accurate and timely revenue processing. This position works cross-functionally with Operations, Accounting, and internal teams to deliver a seamless client experience while driving financial accuracy and performance. Key Responsibilities: Senior Client Account Management: - Serve as the primary contact for assigned client accounts, ensuring high satisfaction and responsiveness. - Build strong relationships through proactive communication and service follow-up. - Address client inquiries, service concerns, and billing questions promptly and professionally. - Coordinate wit...