Call Center Agent

Job description

Call Center Agent ( 78025 ) Location : Poughkeepsie, NY: Schedule : M-F 9:30 am - 6:00 pm & Rotating Saturday Schedule 8:00 - 5:00 Temp. to Perm. Position Overview : The Contact Center Agent operates the Group’s Contact Center and provides routine information and directs calls to appropriate area. Essential Duties and Responsibilities : (including but not limited to the following) - Channels all incoming calls, routes calls to appropriate department and/or person. Announces calls to physicians and executive staff. - Takes messages and processes them accordingly. - Knows physicians and staff schedules for all offices. - Has general information regarding insurance, schedule, procedures, and services provided by the Group. - Keeps log of physician telephone numbers, cell phones and pager numbers. - Responsible for taking consults called in by the hospital, physicians or service and relaying them to physicians requested. - Handles emergencies according to specified procedure. - Turns over calls to the answering service as per instructed. - Keeps answering service advised to covering physicians, physician telephone pagers and telephone numbers. - Confirms physicians’ daily appointments,...