Host/Busser- Big Sur

Job description

Compensation Amount: 17.50 USD Hourly Job Summary: The Host is responsible for making reservations and greeting guests when they arrive at the unit. The Host also seats the guests and makes sure that they are satisfied. The Host is responsible for giving the guests a good first impression of the unit by greeting them in a friendly manner. Job Description: ESSENTIAL FUNCTIONS - Greet customers in a positive and welcoming manner. Acknowledge customers in a friendly manner upon their exit, inviting them to return. - Anticipate the customers’ needs, and respond appropriately with a sense of urgency. - Answer telephone and direct calls where necessary. Make reservations, answer questions, and give directions patiently and warmly. - Escort customers to their tables and assist in seating; present menus according to unit guidelines. - Resolve customer issues, ensuring customer satisfaction. Alert management when needed. - Clean and organize lobby area and host stand. - Complete closing duties as assigned. - Be familiar with all unit services/features and local attractions/activities to respond to customers’ questions accurately. - Maintain awareness of safety issues, and report them immedi...