Principal, Administration Services

Job description

Overview Link Group connects millions of people with their assets, including equities, pension and superannuation, investments, property, and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple. We help manage regulatory complexity, improve data management, and provide the tools to connect people with their assets, leveraging analysis, insight, and technology. Our customer experience and the delivery of the right outcomes are at the core of what we do and are the centre of the service we aim to provide. Through streamlining processes and removing duplication, we work to provide our team with the right tools and information to allow them to focus solely on the customer experience. Our approach has led to us growing our business since its UK inception in late 2019 from zero members to nearly 2m members using our platforms, we have an open target of reaching 10m members by 2026. Accountabilities and main responsibilities: - Allocates work to Seniors & Agents in line with agreed SLA’. - Take personal responsibility f...