Senior Program Manager – Customer Experience

Job description

Senior Program Manager – Customer Experience (12-Month FTC) Location: London: Working pattern: Hybrid: Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it. We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas. About the role: We are looking for an experienced Senior Programme Manager to join the Customer Experience Programme Management Function for a 12-month fixed-term contract. This role is central to delivering complex programmes that improve service quality, reduce cost, and scale operational excellence across Deliveroo’s global support ecosystem — including Customer Care, Partner Services Centre (PSC), Rider S...