IT Helpdesk Technician
Western Montana Clinic · Missoula, Montana, US
Description At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local,...
Job description
Description At Western Montana Clinic, we are continuing our 100-year tradition of providing excellent health care to the community. We are a group of local, independent providers practicing in multiple specialties. Our mission remains the same - to provide our patients with the same high quality health care that we expect for our families. We are seeking a full-time IT Helpdesk Technician to join our team at the Broadway building location. Monday - Friday; occasional evenings or weekends may be required In the IT Helpdesk Technician position, you will: - Provide friendly, respectful, and professional support to employees experiencing technical issues - Answer Helpdesk calls, emails, and support requests in a timely and customer-focused manner - Listen carefully to user concerns and communicate technical information in a clear and understandable way - Troubleshoot basic hardware, software, printer, phone, and account-related issues - Escalate more advanced technical problems appropriately when necessary - Document support requests accurately within the Helpdesk ticketing system - Assist with setup, deployment, and maintenance of computers and related equipment - Support IT projects...