IS Support Specialist

Job description

Position Summary : This position is responsible for providing support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to requests for technical support from multiple sources. Documents, tracks and monitors the problem to ensure a timely resolution. Schedule: This is an hybrid position but in office 4 days a week for the 1st few months >> We offer our team the best << - Medical, Dental and Vision Benefits - Continued Education - PTO Plan - Retirement Planning - Life Insurance - Employee discounts Essential Duties: - Provides exceptional customer service in a friendly and timely manner to all internal and external customers - Troubleshoots service requests over the phone, in person, or by using remote control tools - Installs and configures computer hardware, peripherals, and software as needed - Repairs hardware or schedules repair with appropriate third parties - Provides quotes and places orders for hardware and software in a timely and financially responsible manner - Records and monitors service requests in a ticketing system - Maintains a high degree of confidentiality at all times due to access to sensitive information - M...