Customer Service Executive - FR (Rail)
EXL · RO
The main responsibility of this role is to manage Rail, Hotel and car requests for French customers through call and email channels.
Job description
The main responsibility of this role is to manage Rail, Hotel and car requests for French customers through call and email channels. Responsibilities: - Processing rail, hotel and car booking requests using client-specific applications and any other systems/ tools required to complete the tasks; - Communicating with clients’ points of sales through phone, chat, or email to ensure timely processing of booking requests; - Updating the systems with relevant information; - Ensure that the quality of the transactions complies with predefined quality parameters; - Ensure adherence to established attendance schedules; - Accomplish any other essential function that may occur from time to time, as directed by the Supervisor, to help to identify inefficiencies in the process and assist in driving process improvement activities. Process Specific Skills: - Foreign language requirement ( French & English : written : advanced; spoken : advanced; comprehension : advanced); - Knowledge about the Travel Domain - preferred. Technical Skills: - Good computer navigation skills; - Internet/website knowledge; - Strong PC skills, with knowledge of Microsoft Office. Soft Skills (Minimum): - Excellent comm...