System Support Technician I

Job description

Job DetailsJob Location: Omaha, NE 68107Position Type: Full TimeEducation Level: High School DiplomaJob Shift: DayJob Category: Information Technology (IT) One full-time position (1.0 FTE) | 40 hours/week | Generally Monday - Friday, 8:00 am - 5:00 pm Job Duties: The System Support Technician I supports the effective, efficient, and secure operation of all information technology systems within the OneWorld Community Health Centers. The System Support Technician I serves as the primary help desk and secondary systems administrator contact for all OneWorld Community Health Centers activities. Customer Service and Training: Provides staff and customers with top-quality, consistently available computer service, support, and training. Responds to support requests over the telephone, email, ticketing system, in person, and via remote control software. Assists in the diagnosis, documentation, and resolution of software-related errors. Follows up post-resolution with end users to ensure their problems have been resolved. Ongoing Administration and Maintenance: Provides support and maintains security of IT systems, including virus definitions, operating system patches, application patches,...