Senior IT Support Consultant - Learning Spaces Technology - Specified Term

Job description

Senior IT Support Consultant - Learning Spaces Technology - Specified Term - ( 26002827 ) Description Information Technology Services (ITS) at the University of Iowa is seeking a Senior IT Support Consultant to serve as a key service owner within our Learning Spaces Technology (LST) team – the group responsible for strategy, standards, and support of audiovisual technology in more than 350 classrooms, conference rooms, and student computing spaces across campus. As a member of the LST team, this position provides IT service management and coordinates delivery, customer experience, and support for multiple technology services used in physical spaces, including Meeting Room Technologies, Classroom Technologies, Student Computer Labs and several other A/V related services. Key Job Duties (not all inclusive): · Coordinate regular maintenance and testing of hardware/software changes in assigned LST services. · Facilitate tier 3, expert technical support of complex, wide-spread hardware and software issues for LST services. · Lead/coordinate service operations for assigned LST services. · Develop, review, and oversee the management of public, end-user facing documentation, as well as int...