Customer Service Manager

Job description

Overview SP+, a Metropolis company, is an artificial intelligence company for the real world. We use computer vision to enable checkout-free parking experiences. So there’s no fumbling with tickets, machines, apps, or credit cards. You just “drive in and drive out.” We are the largest parking network in America, with over 23,000 employees powering mobility at over 4,000 locations across North America and Europe. Today, we are reinventing parking. Because it’s important, it's everywhere and impacts everyone. Tomorrow, we will power checkout-free experiences anywhere you go to make the everyday experiences of living, working, and playing remarkable - giving us back our most valuable asset, time. Responsibilities: - Be a role model for customer service excellence for staff, clients and customers. - Manage customer correspondence for location specific website and email platforms. - Manage platforms for tracking customer concerns for all operations. - Conduct onsite training e.g. new hire orientation, customer service, remedial, & task safety - Organize and conduct monthly safety meetings and initiatives. - Compose, edit and/or type business correspondence and basic business documents....