Front Desk Manager

Job description

Description DoubleTree by Hilton Hotel Portland is proudly managed by StepStone Hospitality, a leading hospitality management company dedicated to delivering exceptional guest experiences and fostering team member growth. We are seeking a professional and customer-focused Front Desk Manager to lead daily front office operations. This role ensures outstanding guest service, effective team leadership, and smooth front desk performance. Qualifications: Benefits: EOE - All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. - Supervise, train, and support front desk team members - Deliver exceptional guest service and resolve guest concerns - Manage staff scheduling and shift coverage - Oversee check-in and check-out operations - Monitor reservations, occupancy, and revenue opportunities - Ensure compliance with hotel policies and brand standards - Coordinate with housekeeping and maintenance for room readiness - Prepare reports and assist with operational planning - Previous hotel front desk or hospitality management experience pre...