Director of Process Improvement

Job description

Overview This position will lead Citizen’s Security Insurance Company initiatives focused on operational excellence, efficiency, and scalability. This role is responsible for evaluating, designing, and implementing strategies that streamline workflows, reduce waste, and enhance performance across all Citizens Security Insurance departments. The role will be instrumental in driving sustainable growth and continuous improvement throughout the Citizen’s Security Insurance organization ensuring excellent customer service to our insured participants, partners and customers. This role will lead the organization in transitioning to a new Insurance and Sales Platform for 360care and our Partner business. Responsibilities: - Define and drive a prioritized process improvement roadmap aligned to Citizens Security Insurance objectives and growth strategy. - Partner with executive leadership to identify, scope, and deliver high-impact operational and customer experience improvements. - Lead cross-functional initiatives using Lean / Six Sigma and data-driven methodologies to eliminate inefficiencies and improve outcomes. - Lead end-to-end business execution for the transition and continuous opti...