Technical Support Specialist 1

Job description

Job Description Location: Stanfield, AZ Job Schedule: Full-time hybrid (M-TH onsite, Friday is remote) Education Requirement: ASE Master Certification strictly required OR OEM certification. Sponsorship: No: Shape the Future of Mobility at Nissan: Launch Your Career, Drive Innovation We are currently looking for a Techline Support Specialist 1 to join our team in Smyrna, TN. You must be ASE Master automotive technician OR OEM certified automotive technician. A Day in the Life: Replies to TECH LINE cases via email or phone, and/or responds to Chat line from dealership service technicians and provides them with technical information on the diagnosis and repair of customer vehicles. Collects and documents technical information on new vehicle incidents requiring repairs; prepares reports regarding such incidents for further investigation by engineering staff. Contributes to building brand value and achieving enduring profitable growth. Job Functions: Provides help desk technical assistance and direction to dealership service technicians regarding vehicle maintenance, service or repair. Provides support consistent with brand values, profitability and cost reduction goals. Documents all...