Players Club Lead

Job description

Location: Arlington,Washington,United States Starting Wage: $21.00/hr: Company Standards: At Angel Of The Winds Casino Resort, we require all Team Members to provide exceptional guest service with a positive and out-going attitude. We value all guests and Team Members through our guiding values; Welcoming, Engaged, Accountable, Customer Experience, and Team. We have a commitment to understand, define, and deliver what our guests want and represent our company by being professional and courteous to all. Responsibilities: - Supervises and implements promotions, preferred player events and other casino events or promotions. - Oversees event ticket sales in accordance with gaming regulations and internal control standards. - Manages priorities and assignments of staff, including shift coverage and work schedules for Players Club - Handles complaints and refers unresolved issues to immediate manager. - Maintains a high level of professionalism, teamwork, and competence in the staff. - Assists with monitoring and making recommendations for the adjustment of staffing levels. - Give guest 100% attention and assists with any guest questions, comments or concerns they may have. - Supports de...