Customer Success Manager DC

Job description

Description We are looking for a highly motivated and mission-driven Customer Success Manager (CSM) to join our U.S. Public Sector team. In this role, you will manage strategic relationships with federal and governmental customers across the United States, serving as their primary point of contact . Your mission will be to drive customer success through adoption, satisfaction, and measurable operational impact — ensuring Windward’s technology delivers consistent value and supports the customer’s mission objectives. You will collaborate closely with cross-functional teams, including Support, Professional Services, Delivery, Product & R&D, Sales & Marketing groups, to deliver an exceptional customer experience and foster long-term partnerships. Key Responsibilities: - Serve as the primary point of contact for assigned U.S. Federal and Government customers, managing all aspects of the relationship — from onboarding to renewals and growth. - Ensure customers derive maximum value from the Windward platform by driving adoption, promoting best practices, and leading training sessions tailored to operational use cases. - Proactively monitor customer health, sentiment, and usage metrics , i...