Customer Service Trade Manager (11 Month FTC)

Job description

Location : Greenford, London (with occasional hybrid working) Contract : Parental Leave Cover, Fixed Term of 11 months Start : Summer 2026: To Be Considered: Attach a CV and Cover Letter Brompton Bicycle is looking for a Customer Service Trade Manager to lead our Trade Customer Service function during a period of parental leave. This role is responsible for ensuring Brompton’s global retailer network receives fast, accurate and high quality support across warranty, technical enquiries and parts requests. The successful candidate will oversee the performance of the Trade Contact Centre, ensuring cases are handled within agreed SLA and KPI targets, while maintaining a strong focus on service quality and retailer experience. Alongside operational leadership, the role will drive improvements in how we support retailers by identifying opportunities to introduce automation, AI assisted support and improved diagnostic workflows within the contact centre. The role also requires strong technical expertise in bicycle mechanics and diagnostics, acting as a key point of support for the team when handling complex technical enquiries or warranty cases. This is a hands on leadership role combinin...