Contact Center Agent (Roadside Assistance)
Volkswagen Group · Palmela, Setúbal, PT
Brief Role Description As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels...
Job description
Brief Role Description As a Customer Support Employee, you are responsible for providing timely, accurate, and empathetic assistance across various channels to ensure customer satisfaction and loyalty. You handle inquiries, explain features, resolve issues, and document solutions. Complex cases are escalated. Your role combines customer-focused service with AI-powered tools and automation to deliver efficient and personalized support experiences in real time. Possible Tasks within this Role Qualification requirements: Skills: - Adaptability - Communication skills - Conflict Management - Customer Experience Management - Customer Relationship Management (CRM) - Customer Satisfaction Score - Customer service - Customer Service Software - Digital Literacy - Emotional Intelligence - Key Performance Indicator (KPI) Management - Problem Solving - Psychological Resilience - Technical Skills - Technical Support