Senior Project Manager

Job description

At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you. So, what’s the role all about? NiCE empowers organisations worldwide to transform customer interactions into actionable business intelligence. Our Deployment Services team sits at the heart of that mission, driving the successful implementation of NiCE's cloud customer experience solutions - including the CXone platform for enterprise clients across the globe. The Senior Project Manager (PM) owns end-to-end delivery of CXone and customer interaction analytics engagements, serving as the primary point of contact for customers throughout the project lifecycle. Engagements include platform deployments, migrations, upgrades, and change orders in cloud environments. The Senior PM provides strong leadership to align customer and NiCE resources, expectations, and timelines. They facilitate clear, proactive communication across NiCE's functional organisations, including Technical Services, Sales, Pre-Sa...