Senior QA ServiceNow Administrator

Job description

Overview GovCIO is seeking a detail-oriented and experienced Senior QA ServiceNow Administrator to manage and optimize our ServiceNow platform while ensuring high-quality system performance through structured Quality Assurance (QA) practices. This role will be responsible for the configuration, maintenance, and improvement of the ServiceNow platform as well as the development and execution of QA strategies to validate system updates, workflows, and integrations. This position will be located in Washington, DC and is a hybrid remote position. Responsibilities: ServiceNow Administration: - Administer, configure, and maintain the ServiceNow platform, including core modules (e.g., Incident, Problem, Change, Asset, CMDB, Request, and Knowledge). - Develop and implement custom applications and workflows using ServiceNow Studio and Flow Designer. - Manage user roles, access controls, and permissions to ensure appropriate data security. - Collaborate with stakeholders to gather requirements and deliver solutions aligned with business objectives. - Monitor platform health, performance, and compliance with ITIL best practices. - Conduct regular platform audits and implement updates, patches,...