Horizontal Delivery Head - Connected Infrastructure

Job description

Role description: - Leads the strategic and administrative aspects of delivery resource pools for respective horizontals for deployment on client projects - Responsible for driving increased productivity, delivery excellence, and utilization Key responsibilities: Ensure optimal utilization and delivery excellence across the serviced accounts Manage the Horizontal resources to develop an engaged workforce through focus on employee engagement, retention, training etc. Responsible for development of workforce skills and capabilities - Track tech's performance – ensure utilization and delivery performance metrics are maintained across all accounts - Track overall horizontal utilization and virtual pool; final authority for exception approval and should keep track of all exceptions and improve billability commitments - Track deployment of resources across billed assignments; monitor unbilled efforts & initiate corrective actions to prevent revenue leakage - Review weekly fulfillment backlogs with staffing and workforce transformation group to reduce unstaffed demand and align with project start dates - Manage hiring, retention, assignment decisions, performance feedback, and career deve...