Guest Experience Shift Lead

Job description

What you'll bring to the team Are you the kind of person who can light up a room, lead a team, and turn everyday moments into unforgettable experiences? If you thrive in a fast-paced, fun environment and love working with families and kids, this could be your perfect next step. We’re looking for a Guest Experience Shift Lead who brings energy, accountability, and leadership to every shift — someone who can coach a team, create magical guest moments, and still jump in to have fun along the way. Qualifications & Experience: 🌟 What You’ll Do As a Shift Lead, you’ll be at the heart of the action — leading from the floor, not the sidelines: 🎯 What We’re Looking For - Create memorable, interactive experiences for guests of all ages - Lead, coach, and motivate Guest Experience Hosts to deliver top-tier service - Own the guest experience on the floor — design and lead engaging games/activities, and ensure all team members consistently meet customer service standards - Delegate responsibilities and ensure operational standards are consistently met - Act as a role model for “Guest Obsession” and positive team culture - Jump in to resolve guest concerns with a solutions-focused mindset - Part...