Tier 2 - Service Desk Technician
TJFACT LLC - Totally Joined for Achieving Collaborative Techniques · Washington, District Of Columbia, US
About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDV...
Job description
About Us: Totally Joined For Achieving Collaborative Techniques (TJFACT) is a minority owned, CVE verified Service Disabled Veteran Owned Small Business (SDVOSB) performance driven professional services government contracting company that provides a broad spectrum of services and solutions to the U.S government agencies and organizations. About the Position: TJFACT is seeking to hire a well-qualified Tier 2 - Service Desk Technician to support our US Department of Treasury, Office of the Comptroller of Currency (USDT – OCC) client. Duties and Responsibilities: - Answers questions or resolves computer problems for clients in person, or via telephone or electronically. - Under general supervision, provides second-tier support to end users for either PC, server, or mainframe applications and hardware. - Handles problems that other Service Desk Managers are unable to resolve. - Identifies, researches, and resolves technical problems. - Provide technical assistance to computer users to resolve a variety of basic issues. - Provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. - D...