Patient Services Representative Float (East Region)

Job description

Patient Services Representative Float (East Region- Campo, Alpine, Julian, Escondido, Santee, El Cajon) Position Summary: Answer telephones, greets, assists and directs visitors, patients and other clinic office callers. Guides, screens and registers new patients. Assists patients in obtaining services and provides information on funding eligibility and inquiries related to patient access processes, policies, and/or other related information; researches and resolves customer problems. Performs clerical duties to support the daily business activities of the location. Essential Functions of the Job: - Assembles all data and documents required for complete patient registration, including, insurance verifications and authorizations. - Enter current patient demographic information into Epic system. - Provide excellent customer service and be able to communicate effectively with internal and external personal. - Assesses patient financial responsibility and collects co-pays and deductibles at time of check-in. - Obtains and documents funding information from patients and provides information on available funding resources. - Uses payer resources (RTE) and websites to explore and access e...