Oracle Technical Support Analyst

Job description

Job Role: Oracle Technical Support Analyst Location: Sheffield - 5 days in office Salary: £57,569.74: We are seeking a dedicated Oracle Technical Support Analyst to join our team at GFSL Join a team that is more than just a group of colleagues – we work Monday to Friday as a supportive and driven family, working together to create a safe and nurturing environment. As an Oracle Technical Support Analyst, you will provide technical and functional support for our Oracle Fusion system which provides HR and Procurement applications that underpin critical operational services within the prison environment. You will be responsible for maintaining system stability, performance, and data integrity, while supporting ongoing optimisation and digitalisation initiatives. Main Activities/Responsibilities: Provide second‑line Oracle support, managing escalated incidents to ensure timely and effective resolution. Plan and execute testing for Oracle Fusion change requests, supporting robust validation and safe deployment. Develop and maintain OTBI analyses, dashboards, and SQL extracts to provide accurate reporting and support informed decision‑making. Maintain data integrity and system security in...