Patient Care Coordinator

Job description

Overview The Patient Care Coordinator (PCC) coordinates the daily desk operations in the dental clinic and provides excellent customer service to both the patients and students of Touro College of Dental Medicine. The incumbent provides a positive student and patient experience, collects money, updates patient demographics, schedules, student/patient appointments, and closes out appointments. The Patient Care Coordinator reports to the Director of Clinical Operations. This position strives to make each phase of the patient treatment a positive experience from the initial patient phone call on through the completion of the dental treatment care. The PCC acts as the primary point of contact for patients within the Clinic Group Practices. Responsibilities: - Perform check-in, update demographics, collect and upload patient dental insurance information, and verify dental eligibility when needed - Updating the student appointment book with cancellations and no-shows as needed - Monitor student attendance and student patient roster Perform check-out duties: - Process patient walk-out for services provided and notify patient of required payment due - Documentation in the Electronic Health...