Small Business Specialist

Job description

About Us At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers. About the Role: The purpose of this role is to provide remote banking support to National Business centre customers, helping them to start, run and grow their businesses. Role Type: Permanent: Role Location: 309-325 Bourke Street Mall, Melbourne VIC 3000 Work Hours: Full-Time (40 Hours/ Week) What will your day look like? This role is accountable for: . • Autonomously tracking, managing and actioning a wide variety of tasks simultaneously. . • Building and maintaining strong internal network . • Meeting assigned performance targets through needs-based conversations and cross-selling . • Engaging in needs-based conversations with new and existing small business customers . • Managing referrals to specialist teams to support customer requirements. - Accepting inbound call or appointment requests in a timely manner to meet customer experience SLAs and objectives. - Engaging in outbound customer calls to help facilitate customer onboarding and discover additional customer needs. - Providing high quality...