Student Experience Coordinator

Job description

Behind every great student outcome is a moment when a family reached out and someone made them feel heard. Contour has scaled from zero to a national education group in under six years, fully bootstrapped, with no outside capital. Eight-figure revenue. Over 10,000 students. Hundreds of 99+ ATARs. The world-record UCAT scorer. The ingredients are remarkable. But academic outcomes do not make families feel cared for. People do. We are looking for Student Experience Representatives to be the human voice of Contour. The first call answered. The first email replied to. The proactive check-in that catches a problem before it becomes a complaint. The retention call that turns a “we’re leaving” into “we’ll stay one more term.” This is not a script-and-handoff job. It is the role that protects every family relationship Contour has built, and shapes the experience of every family we will earn next. You won’t be running a queue. You’ll be running a relationship. Who We Are: At Contour, we’re reshaping education, one student at a time. Since 2020, over 10,000+ students have trusted Contour to guide their academic journey, and we’ve grown to over 300+ team members. We’ve produced hundreds of 99...