Customer Care Specialist

Job description

Customer Care Specialist - No Healthcare Experience Needed Make a Meaningful Impact – Bring Compassion, We'll Provide the Training At Serenity Healthcare , we’re transforming wellness through empathy, innovation, and science-backed care. We’re currently hiring TMS Technicians to support patients through their healing journey. If you have a background in customer service, hospitality, or caregiving and love helping others — this could be your perfect next step. 💡 No medical experience required. We provide full paid training and national certification. About the Role: As a Customer Care Specialist , you’ll work closely with patients undergoing Transcranial Magnetic Stimulation (TMS) treatment — a non-invasive, FDA-approved therapy for depression and other health conditions. You’ll be a calming, consistent presence throughout their care experience. Key Responsibilities: - Deliver one-on-one support during patient treatment sessions - Operate and monitor TMS equipment (training provided) - Encourage patients using positive tools like journaling, goal-setting, and mindfulness - Maintain accurate session records and communicate with medical staff - Create a warm, supportive environment f...