Tier 2 Service Desk Technician

Job description

Responsibilities Key Responsibilities: - Provide deskside support for PC hardware, peripherals, printers, and related equipment - Troubleshoot and resolve issues with Windows operating systems and Microsoft Office applications - Support mobile devices, including iPads and iPhones, with configuration, connectivity, and application issues - Diagnose and resolve intermediate to advanced network connectivity problems - Handle and resolve incidents escalated from the Tier 1 Service Desk - Document troubleshooting steps, resolutions, and recommendations in the ticketing system - Collaborate with IT staff to identify recurring issues and recommend long term solutions - Maintain a strong customer service focus while working directly with end users - Assist with hardware deployments, upgrades, and system imaging as needed Qualifications: Required Qualifications: - 5 years with BS/BA; 3 years with MS/MA; 0 years with PhD, 9 years with a HS Diploma - Strong technical troubleshooting and problem solving skills - Experience supporting Windows environments and Microsoft Office applications - Hands-on experience with PC hardware repair and peripheral device support - Familiarity with iOS devices...