IT Helpdesk Officer

Job description

SRK: Consulting is an employee-owned, independent, international mining consulting practice, providing integrated consulting services to the international resource sector. Our Australian consulting practice has 150 staff across 5 office locations who are provided IT support from our West Perth head office. The Position: The IT Helpdesk Officer plays a crucial role in providing technical support and assistance to our staff across our Australian offices. This position is essential for ensuring the smooth operation of IT systems and enhancing user experience. As a key member of our IT team, you will be responsible for troubleshooting issues, maintaining equipment, and delivering exceptional customer service to support our organisational goals. Responsibilities: Support of current Windows OSes and Microsoft office suite. Qualifications/Experience: - 1st and 2nd level helpdesk support resolving IT problems via teams, phone, email, and in-person. - Diagnose and resolve hardware and software issues in a timely manner. - Knowledge of SharePoint, Teams, Endpoint and PowerShell preferred - Assist in the setup and configuration of IT equipment. - Maintain accurate records of support requests...