Operations Specialist

Job description

We are looking for a detail-oriented and motivated Operations Specialist to join our credit card processing ISO. This role supports the daily operations of merchant services, including account setup, transaction monitoring, compliance, and customer support. The ideal candidate is organized, proactive, and able to work in a fast-paced environment while ensuring merchants receive efficient and reliable service. Key Responsibilities: - Review and process merchant applications and supporting documents. - Set up new merchant accounts in processing platforms and maintain accurate records. Transaction & Processing Support: - Monitor daily transaction activity, batch settlements, and funding timelines. - Assist merchants with questions related to payment processing and account activity. - Research and resolve processing errors or system issues with processors and banks. Qualifications: - Support internal teams with reporting, data entry, and administrative tasks. - Identify and escalate issues to the Operations Manager for resolution. - Provide feedback to improve workflows and enhance merchant experience. - Previous experience in credit card processing, banking, or financial services (pre...