Customer Service Manager

Job description

At Total Beauty Network (TBN), we're passionate about creating innovative, ethical and high-performing beauty brands that customers love. Our portfolio includes some of Australia's most recognised beauty brands including INIKA, DB , RAWW and Colour by DB , distributed across Australia and more than 35 countries globally. We're a fast-moving, entrepreneurial business that values curiosity, innovation and continuous improvement. As we continue to grow, we're looking for a people-focused leader who is passionate about delivering exceptional customer experiences and driving operational excellence. About the Role: We're looking for an energetic and customer-obsessed Customer Service Manager to lead our Customer Service team and help elevate the customer experience across our B2B and B2C channels. This is an exciting opportunity for someone who has developed strong customer service leadership skills and is ready to take the next step in their career. Whether you're currently a Team Leader, Supervisor, Senior Customer Service Representative or an emerging Manager, we're looking for someone with a passion for people leadership, operational excellence and customer experience. Reporting to t...