Resident Experience Manager - One Eastside, Birmingham

Job description

Purpose of the Role To lead the onsite resident experience team and resident services alongside the General Manager at a new build residential development comprising 667 apartments in a large scale, luxury scheme in Birmingham. Responsible for the delivery of a first-class customer experience and the management of a team of 6 who will be responsible for all front of house services including administration, compliance, events, liaising with all residents, visitors and the wider local community. Building effective relationships with our residents will enhance the community spirit and everything that we deliver should be done so with our residents at the forefront of our minds, as the Residents Experience Manager it will be your responsibility to drive exceptional service at all times. Key Responsibilities: · Ensure you and your team make residents feel welcome and safe, the moment they walk into the building on their first day to the moment they leave · You and your team will be the first port of call for our residents offering assistance to (and resolving where possible) enquiries at the Front Desk, including logging maintenance requests to event ideas or just listening · Report and...