CUST COLLECTIONS SPEC

Job description

SUMMARY OF RESPONSIBILITIES: This class is responsible for developing and executing debt collection processes to assist with the recovery of outstanding payments from delinquent customer accounts within the Customer Care Division. Responsibilities include, but are not limited to, manage multiple delinquent accounts for debt collection efforts, keep track of assigned accounts to identify outstanding debts, plan a course of action to recover outstanding payments, negotiate payoff deadlines or payment plans, handle questions or complaints, investigate and resolve discrepancies in payments or accounts, purge records where debts have been satisfied, initiate legal proceedings when appropriate, investigate and properly document residential and commercial bankruptcy accounts; complete To Do’s and identify trend analysis in regards to collection of bad debt. Operating under direct supervision of a designated supervisor, work is performed in accordance with policies and procedures of Collections. Extended hours, overtime as required. Hours may vary. Performs related wok as required with other duties as assigned. EQUIPMENT OPERATED: Computer, calculator, service vehicle, and other equipment,...