Member Advocate Specialist

Job description

Join us in creating a better way! At eHealth, our mission is to expertly guide consumers through their health insurance and related options when, where, and how they prefer. We’re creating a better way – one that’s transparent and trustworthy for both our consumers externally and our employees internally. Move your career forward while connecting countless people to the life- changing, quality care they deserve. Our diverse team of innovators supports one another in solving some of the toughest challenges. We’re always on the lookout for creative opportunities to do right by our customers, and each other. Together, we’re creating a better way to work, united by our common passion to make a difference. Role Overview: We are looking for enthusiastic and customer-focused individuals to join our Member Loyalty Team as a Member Advocate Specialist. In this role, your primary responsibility will be supporting the member journey of beneficiaries specifically interested in hospital indemnity products. You will become a subject matter expert on these products, assisting customers with their inquiries and guiding them through the post-enrollment activities. You will handle both inbound and o...