Customer Engagement Analyst

Job description

Company: Mercer Description: Customer Engagement Analyst What can you expect?: At Mercer Assessments, the Customer Engagement team is at the forefront of delivering stellar experiences to our clients. A fast moving, high performing team responsible for supporting client acquisition and support across the globe. As a Customer Engagement Analyst, you would be responsible for supporting clients and stakeholders of specific regions. This role requires quick thinking/decision making along with collaboration with all internal and external stakeholders. What is in it for you? - Competitive compensation package reflecting your skills and experience and attractive benefits package - Professional development opportunities, including access to training platforms and courses - Exposure to a global environment, collaborating with teams across the UK and Europe - A dynamic and inclusive workplace that values innovation and teamwork - Hybrid work policy allowing flexibility in your work arrangement We will count on you to: - Escalation Management - Stakeholder management - Project Process Tracking - Project Coordination - Customer Service - Client Relations What you need to have: Mercer is a busi...