Product Support Engineer II

Job description

SEI is seeking a Product Support Engineer that would own production support for one or more products or infrastructure components. You would work with senior production support staff on project management, implementations, change management process adherence, and troubleshooting. You will be a contact for many stakeholders including: business owner, development team, vendor, client relationship managers, end-users (market units, operational competencies, or SME’s) and the Information Technology Center (including Corporate IT). What you will do: - Ownership of production environment for the purpose of ensuring product availability and stability - Ensure product consistency within SEI technology standards - Perform implementation activities such as client installs, product releases, product upgrades, new product installs, merger and acquisition activity - Maintain/upgrade production and pre-production environments as needed - Ensure production and pre-production environments follow industry best practices - Production support of the environment (on hours and off hours) - Participate and own documentation in the product lifecycle process. - Manage multiple and concurrent projects whil...