Director of Client Services

Job description

Lyra Technology Group is a p rivate e quity-backed holding company that invests in and operates industry leading technology service businesses. Our companies are operated independently by exceptional management teams. Companies that join our group retain the employees, name, and culture that have made them successful. As a platform of Evergreen Services Group , we never divest from businesses we partner with and approach every decision with the goal of driving sustainable and healthy growth over the long term. The Director of Client Success is a pivotal leadership role responsible for the entire lifecycle of client evolution—from the strategic roadmap to the technical implementation. You will oversee two critical verticals: the vCIO Organization (Client Strategy) and the Projects Organization (Technical Delivery). Your mission is to ensure that the "promises" made during strategic planning are successfully "delivered" by the engineering team. You will be responsible for client retention, project revenue, resource utilization, and ensuring a seamless feedback loop between strategy and execution. Your work as a Director of Client Services has several components: Departmental Leadersh...