Customer Support Technology Specialist

Job description

GoodRx is the leading prescription savings platform in the U.S. Trusted by more than 25 million consumers and 750,000 healthcare professionals annually, GoodRx provides access to savings and affordability options for generic and brand-name medications at more than 70,000 pharmacies nationwide, as well as comprehensive healthcare research and information. Since 2011, GoodRx has helped consumers save nearly $75 billion on the cost of their prescriptions. Our goal is to help Americans find convenient and affordable healthcare. We offer solutions for consumers, employers, health plans, and anyone else who shares our desire to provide affordable prescriptions to all Americans. About the Role: GoodRx is seeking a Customer Support Technology Specialist dedicated to administering customer support tools both for the customer support organization and BPO vendor. This includes ensuring call center agents are onboarded and offboarded in a timely manner, and receive access to all tools enabling them to provide best in class customer service. You will stitch together business and agent requirements and implement scalable solutions by collaborating with multiple internal and external teams. You w...